Distributed Order Management is a critical element for reaching your customer experience goals, delighting with flexible delivery options, quick turn around, seamless returns and sustainable environmental objectives. It is also a massive business benefit with better use of inventory, ship from store, reduced costs and better insights. So why isn’t everyone just doing it?
Well….it’s complicated.
feature/mind work with the best OMS providers in the region, specifically Salesforce OMS and Fluent Commerce and in order to deliver on the promises above we need to free the data from various sources. Inventory data can live in your ERP, POS, eCom, Warehouse, Marketplaces, Courier network and your suppliers. IF you can free the data from these sources then you can super charge your#OMS to deliver. Suddenly you can open up Available to Promise (ATP) or provide accurate Back in Stock information, you can really deliver the omni promise for the store with no differentiation between online and in store stock thus managing sales, returns, pick up in store, ship from store easily. The data you gather can then be fed back to the business to further improve on your customer promise and your business objectives.